Data You Can Use
Real-Time Trend Alerts
While working closely with your employees and health plans, CareCounsel keeps you or your benefits consultant informed
about emerging issues those could negatively impact the performance of your company’s health benefits program. Examples include:
- Inaccurate benefits coverage information
- Regional network accessibility
- Systemic eligibility errors
- Persistent claims adjudication problems
Catching these problems early on can make a world of difference for your employees. We make it easy for you.
Quarterly Utilization Reports
Each quarter you will receive a program utilization report from CareCounsel. Our report is designed to
- give a comprehensive view of the support requests by your employees with useful demographic and categorical breakdowns;
- help you pinpoint systemic issues and track changes from quarter to quarter;
- provide root-cause analysis for network access and claims problems; and
- keep you abreast of health plan grievances or appeals.
In addition, our reports will help you identify areas for improvement, when it comes time to renew or redesign your healthcare benefits.
Program Satisfaction Data
Along with our quarterly utilization reports, you will receive satisfaction data detailing your employees’ ratings
of our service on a number of parameters. Our most recent survey results, based on a 33% response rate, indicate:
- 95% agree that CareCounsel’s assistance saves time;
- 98% agree that CareCounsel’s intervention is effective; and
- 96% agree that CareCounsel’s Healthcare Assistance Program is a valuable benefit to offer.
In addition, you will see all the comments that your employees volunteer on the survey. Our staff really appreciates these comments, as they bring home the value of our service and reinforce our hard work.
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