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What Employees Get
When employees call, they get a concerned CareCounselor, who understands the ins and outs of their health benefits, and is dedicated to resolving any
healthcare issues they may face.
High-Touch Service
Routinely, our CareCounselors
- advocate on behalf of the employees in dealings with health plans and provider’s offices;
- troubleshoot claims, eligibility and provider network problems to ensure timely delivery of care;
- coordinate and interface with multiple parties, including health plans, hospitals, medical groups, provider’s offices, and collection agencies to resolve billing disputes;
- educate employees about their benefit plans, and the appropriate ways of accessing those benefits;
- coach and role-play with employees on effective doctor-patient interactions to make their office visits more productive;
- reinforce and expand the knowledge learned during a call with proprietary healthcare tip sheets; and
- support employees with information and resources on various health conditions and diseases.
Our comprehensive Healthcare Assistance Program saves employees time, headaches, and money. And we help you send a message to your employees that
they are the most important asset of your company.
Comments from Employees We Helped
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