What Employees Get
With CareCounsel, employees have their very own personal health advocate to help them be effective healthcare consumers. Year after year, CareCounsel leads the health benefits sector in consumer satisfaction and program utilization alike.
High-Touch Service
Routinely, our CareCounselors
- advocate on behalf of the employees in dealings with health plans and healthcare providers;
- troubleshoot claims, eligibility and provider network problems to ensure timely delivery of care;
- coordinate with multiple parties, including health plans, hospitals, medical groups, providers' offices, and collection agencies to resolve billing disputes;
- educate employees about their benefit plans and how to use them;
- coach consumers on effective healthcare navigation;
- reinforce the knowledge learned during a call with proprietary healthcare tip sheets; and
- support individuals who have a health condition with actionable, disease-related information and resources.
Our comprehensive health advocacy service saves employees time, headaches, and money. And we help you send a message to your employees that they are your organization's most important asset.
Comments from Employees We Helped
What Employees Get